East Cheshire Chamber

Chamber Member Offers

Chamber member Prism has recently been announced as winner of the British Chambers Award, North West Region in the Customer Service Excellence category.  An accolade rewarding Prism’s outstanding achievements whilst also demonstrating the benefits of being a member of a nationally accredited Chamber which enabled them to compete on a broader platform for recognition at a national level.

Prism offers a shining example of how a strong focus on customer service creates a powerful differentiator for businesses.  But IT support is a little understood and indeed much misunderstood activity, and there is a wealth of companies offering it…although it could be argued that few do it well.  Prism was masterminded by the two Directors who still head the business to this day, and centres around the provision of one comprehensive package of outsourced IT support encompassing hardware, software, broadband, networking, data encryption, data backup, data security, server support and web hosting.  This is packaged as Prism’s 5-point-plan, the 5 points being Supply, Connectivity, Security, Document Management and Support; all UK based and with nationwide coverage.  This complete package approach enables businesses of any size and within any market sector to concentrate on their core activities and prevents the all too common and costly downtime suffered when a variety of support providers are inaccessible and fail to communicate with each other to solve business IT issues.

So what’s unique about that?  Well one thing that’s unique for sure is the fact that Prism don’t demand the tie-in of a fixed term contract; such is the quality of their service and the confidence that they deliver on promises.  The British Chamber judges praised Prism’s high level of customer care evident in the way in which they log and record every call, personal answering of all inbound calls with no automated systems to frustrate customers and the implementation of an aftercare system whereby customers are individually contacted to ensure 100% satisfaction following service.

Superior service demands superior staff and Prism invest heavily in training and development of staff via individually tailored training programmes.  Furthermore their EARS employee achievements rewards scheme both rewards and motivates staff and is closely linked to customer satisfaction measurements.  Service level agreements are set in stone and Prism guarantee that an engineer will call back within one hour and be on site within 24 hours if a customer visit is required.

It’s easy for a company to say that they do all these things, but award recognition provides proof that Prism actually practise what they preach.   November brings the National finals of the British Chambers Awards and Prism will rightfully take their place alongside the cream of British business proud to be representing the East Cheshire Chamber of Commerce.  Fingers crossed!